FAQ
When and how do I get my order? Your gift certificate will be available to print immediately following your purchase. A link will appear on the order confirmation page and an order confirmation will be sent to your account email address with PDF attachments of your certificates.
Do I have to print out the certificate? Yes, certificates must be printed out in order to be redeemed by our business partners. While a few select businesses may choose to accept them on your phone, 30 Off Local makes no guarantees and can not offer refunds or credit should a business not accept a digital certificate.
What happens when a certificate I want is sold out? Join the Queue! We have a limited amount of gift certificates available every month and some go very quickly. This used to make it difficult to get some of the more popular sellers, unless you hovered over your computer every day. Not anymore! Our new “queue” system lets you sign up for those elusive favorites. When it’s back in stock, we’ll email you and you’ll have 48 hours to claim your certificate(s). Click here to learn more about the Queue feature.
Can I re-print a certificate? The attachments in your order email will allow you to print the certificate more than once. However, we recommend that once you make your purchase you print it out immediately and keep it in a dedicated space- a folder or desk drawer for instance- to minimize confusion over whether or not you have already used a particular certificate. NOTE that while a certificate can be printed more than once, it may be redeemed only one time. 30offLocal.com certificates are tracked when they are redeemed. Attempted repeated use of a gift certificate or other fraudulent behavior will result in penalties and possible ban from 30offLocal.com.
How does 30offLocal.com work for me, the buyer? Your full-value gift certificate is “as good as cash” for all products and/or services provided by the business. And yet, you paid 30% less! For example, a $20 gift certificate to a local restaurant gets you $20 worth of food- but you only pay $14 for it! In the rare case of exceptions to this rule, any usuage restrictions are clearly noted on the merchant’s product page.
How does 30offLocal.com work for the business? Businesses with gift certificates on 30offLocal.com receive cash into their advertising bank each time a certificate for their particular business is sold. In effect, this allows local businesses to “trade” goods and services to pay for their advertising on our radio stations and newspapers. That makes it a great deal for you, AND for them!
Can certificates be used towards a tip/gratuity? No. As the business gets advertising in return for certificate sales, it works great for them- but there is no cash value that would make it a worthwhile tip for a hardworking employee!
Can the certificate be used towards the alcohol portion of my bill at a restaurant? Yes. The certificate is the item being sold to you at a discount- no discount is being made on the alcohol itself, so no one is running afoul of ABC laws in any way.
When does my gift certificate expire? Gift certificates purchased after October 1st, 2023 are good for 5 years from date of purchase unless otherwise printed on the certificate. Please note that expired certificates have no value and will not be honored by our local business partners.
Can I just call and place the order over the phone? No, all 30offLocal.com orders must be placed and processed online. You can use Visa, Mastercard, American Express or Discover.
What happens if I close out of my shopping cart and can't find my order for my personal record? An email will be sent to you from orders@30offLocal.com with a record of your order number, billing/shipping address provided, card used, items purchased and total.
Can I use more than one certificate at a time? Yes! You can buy as many certificates as we have in stock or as many as are indicated on the specific product page. You can use them to receive a 30% discount off your purchase at whatever place of business you visit, whether a $100 meal or a $1000 lawnmower. Rare restrictions are noted on the product page on 30offLocal.com.
What happens if I try to use my certificates and they are rejected at the place of business? This is totally unacceptable! We will do our best to make sure this does not happen, but if your 30offLocal.com certificates are rejected either because of a conflicting promotion or discount, or because it is unrecognized by the employee, please contact us immediately at guru@30offLocal.com. We will resolve it to your satisfaction immediately.
Can I return an unused gift certificate? No, sorry. Certificates sales are final.
What happens if my certificates are lost or stolen? 30offLocal.com is not responsible for lost or stolen certificates. Please take care to keep track of your certificates!
What do I do if I have an unused gift certificate to a business that has closed? When a business closes, we will provide store credit for up to 90 days after the closure. Email guru@30offLocal.com with your name, account email address and the 12 digit gift certificate code(s). Once verified, we will issue store credit for use towards a future, in-stock purchase.After 90 days from the date of the business closure, 30offLocal shall be held harmless and shall not be obligated to offer credit or reimbursement.
Each transaction to purchase a gift certificate through 30offLocal.com represents a transaction between the buyer and the participating merchant, and 30offLocal.com is acting only as a conduit for each transaction. We are happy to act as an intermediary if service is denied or unavailable for any reason other than business closure beyond 90 days. If you have any questions or issues, please email guru@30offLocal.com before attempting to contact the business.